What has happened in the world of travel since Covid-19 entered our shores is mind-boggling. Like so many industries, this pandemic has hit the travel industry and travelers hard.
The phrase we are now using is “things are fluid.” The travel companies’ policies and procedures change hourly. With no crystal ball, they are trying to protect their customers and make sure they are in business when we come out of this.
Here is a list of what we understand today is happening.
TRAVEL COMPANY CANCELLATIONS: We are encouraged that many travel companies have relaxed their cancellation penalties so that our clients have more time to make the decision to cancel or rebook. Our advice is to wait as long as you can to make any firm decisions. We have asked our travel partners to push off final payment dates to give our clients time to make the right decision.
AIRLINES: Every airline is different and they are constantly changing their rules. Very few are offering refunds. Most are offering travel credits. The time frame on when those credits can be used varies as well. Our bookings are made through air consolidators and we are updated daily.